Welcome to westgateprinting.co.nz. These Terms and Conditions govern your use of our website and services provided by Westgate Printing (“we”, “us”, or “our”). By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
1. Definitions
- “You” or “Your”: Any individual or entity using our website or placing an order with us.
- “We”, “Us”, or “Our”: Westgate Printing, the owner and operator of westgateprinting.co.nz.
- “Website”: westgateprinting.co.nz and all related services.
2. Use of the Website
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others. Prohibited activities include tampering, fraudulent, abusive, or illegal actions. We reserve the right to suspend or terminate your access for any breach of these terms.
3. Placing Orders
By placing an order, you offer to purchase goods or services at the prices specified at the time of order. Placing an order indicates your acceptance of these Terms and Conditions. We reserve the right to accept or reject any order at our discretion.
4. Pricing and Payment
All prices on our website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST). We accept payments via [insert accepted payment methods, e.g., Visa, MasterCard]. Your payment information is processed securely, and we do not store credit card details. Full payment is required prior to delivery or service commencement.
5. Order Acceptance and Cancellation
Upon placing an order, you will receive a confirmation email, which does not constitute acceptance. We will send a separate email confirming order acceptance and dispatch. You may cancel your order before dispatch by contacting us at [insert contact email]. If dispatched, returns are subject to our returns policy.
6. Delivery and Stock Availability
We aim to deliver within estimated time frames, but cannot guarantee exact delivery times due to factors beyond our control. If an item is out of the stock, we will contact you to discuss alternatives or provide a refund. Goods remain our property until full payment is received.
7. Returns and Refunds
At Westgate Printing, we are committed to delivering high-quality products that meet your expectations. If something isn’t right, our straightforward returns process is designed to make things easy for you, in line with our obligations under New Zealand’s Consumer Guarantees Act.
Defective or Incorrect Products
If your product is defective, damaged, does not match your order, or fails to meet our quality standards, you may return it within 10 days of delivery for a full refund or replacement, subject to our inspection.
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How to Initiate a Return: Contact us at info@westgateprinting.co.nz with your order number, a description of the issue, and photos of the product (if applicable). We’ll provide a return authorization and shipping instructions.
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Processing Time: Once we receive and inspect the returned item, we’ll process your refund or replacement within 5 business days.
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Non-Defective Products
Non-defective products, including custom or personalized orders, are generally non-returnable unless explicitly stated in specific promotional terms or if we’ve made an error in fulfilling your order. If you believe your order qualifies for an exception, please contact us at info@westgateprinting.co.nz for clarification.
Return Conditions
To be eligible for a return, all products must meet the following requirements:
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Returned within 10 days from the delivery date.
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In its original condition, unused, and undamaged.
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Accompanied by all original packaging, including boxes, protective materials, and any included documentation or accessories.
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Proof of purchase (e.g., order confirmation or receipt) must be provided.
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Failure to meet these conditions may result in the return being declined or a partial refund issued.
Our acceptance of a package does not constitute approval of a returned item.
Customer Responsibilities
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For non-defective returns (where applicable), customers are responsible for return shipping costs unless otherwise agreed.
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Ensure the product is securely packaged to prevent damage during transit. We are not liable for items lost or damaged during return shipping.
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How to Return an Item
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Email us at info@westgateprinting.co.nz with your order details and reason for the return.
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Await our return authorization and shipping instructions.
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Package the item securely in its original packaging and send it to the provided address.
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Once received and inspected, we’ll notify you of the refund or replacement status.
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Defective products or those not meeting our quality standards can be returned within 10 days of delivery for a refund or replacement, subject to inspection. Non-defective products are not eligible for return unless stated in our returns policy. Contact us at info@westgateprinting.co.nz for details.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Westgate Printing and protected by intellectual property laws. You must not reproduce or distribute content without our prior written consent. You are responsible for ensuring that materials provided for printing do not infringe on third-party rights (e.g., copyright, trademark).
9. Liability and Indemnity
We are not liable for indirect, incidental, special, or consequential damages arising from your use of our website or services. You agree to indemnify us against claims, losses, or expenses resulting from your use of our services or breach of these terms.
10. Printing Specifics
Due to variations in printing equipment and materials, we cannot guarantee that final products will exactly match digital proofs or samples. You are responsible for ensuring that all files provided for printing are correct, print-ready, and meet our specifications. We are not responsible for errors due to incorrect or corrupted files.
11. Account Management
If you create an account, you are responsible for maintaining the confidentiality of your account details. Notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts for breaches of these terms.
12. Privacy
Your privacy is important to us. Please refer to our Privacy Policy [insert link to privacy policy] for details on how we collect, use, and protect your personal information.
13. Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.
14. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be resolved in accordance with New Zealand law.
15. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact us directly.